FAQs
These are a few frequently asked questions, however, if you don’t find the information you pop us a message at hello@nadaaraha.co.za
GENERAL QUESTIONS
- We are an online store with our headquarters based in Cape Town. So Strictly no walk-ins, drop bys, or pop-ins.
All our contact details are listed on our Contact page.
PRODUCTION TIME
- Most personalised and custom products take between 1-10 working days to produce. Some may take slightly longer but will be indicated on that specific product page.
ABOUT OUR VINYLS
- All our labels are made of Semi-Permanent high quality removable vinyl. They adhere to almost all Smooth and clean surfaces such as plastic, glass, plastered walls and certain types of wood, tiles and wallpaper. Vinyl is long lasting and durable unlike other sticker labels, vinyl labels don’t have a backing and almost look like there have been printed on the surface. They are an affordable and easy way to organise, simplify and revive your living space.
- Plastic, glass, tiles, wallpaper, treated wood, but will not stick to raw wood, fabric or rough dusty surfaces.
- Yes, only after 24 hours after application. After application we do however recommend hand was only.
- Our labels are water-resistant they do not like the heat. So Hand wash only would be the best to ensure your labels are long-lasting. However, do not soak the labels this will loosen them as well.
- Yes, our labels can be removed. You could soak the item with the labels, or apply some heat from a hairdryer to loosen the labels. The start from one corner and slowly peel the label off.
- No, once applied the the labels cannot be reused, They can be removed but only used once.
- You will receive full instruction with your order on how to prepare your surfaces and apply your labels. Please ensure labels are used as soon as possible otherwise they will not stick easily
- The labels are water resistant after 24 hours after application. Our Black and White vinyl labels will last up to 5-7 years.
APPLYING OUR VINYL LABELS
Step 1: Clean the area thoroughly with a rubbing alcohol pad. The surface must be completely clean, dry, and free of dust, dirt, and oil.
Step 2: Ensure your hands are clean and dry before attempting to handle the vinyl
Step 3: Lay Vinyl Label on a flat surface backing facing up and label facing down
Step 4: Remove backing from vinyl, exposing the adhesive (sticky side), and transfer paper. Do this step very slowly and carefully. To ensure no tearing and shifting. If at any point the vinyl is sticking to the backing paper, push the paper down again ad with your finger rub the vinyl a few times and try pulling the backing off again.
Step 5. Once the backing is removed shift and arrange the vinyl with the transfer tape on the desired surface making sure it’s straight and in the exact position you want it.
Slightly bend the vinyl and push the centre of the venial down first and work your way out to avoid any bubbles. Press down firmly with the vinyl card to remove any air bubble and ensure the vinyl is stuck to the surface.
Step 6: Starting in one corner peel away the transfer tape pulling it back slowly and gently. Do not pull up! If not all of the vinyl has stuck on the surface and starts to lift lay the transfer tape back down and press firmly down on the area using the card so all vinyl pieces are in place and attached.
ORDERING OUR VINYL LABELS
- Yes! Most of our labels are fully customisable. You can select your wording or image to create your package alternatively select a pack from our pre-pack options.
- Self Raising Flour is an example of 3 words on 1 labels which is acceptable, however “Sugar Spice Rice” are 3 separate words and labels.
- When you purchase any of the packs you are purchasing a bulk price label, not 24 of the same label. The sets are more cost-effective. Please note if you select 3 quantities and the labels are a 24 pack you are getting 72 labels.
- Firstly measure the dimensions of your surface accurately as all labels are made to order. Certain labels have certain heights based on the fonts which will be specified in each product however if there are 2-3 words on one label it could be slightly larger. Should you require assistance before placing an order please feel free to contact us at hello@nadaarah.co.za
- If you would like to order one product in two different colours but the same font please add headings in your notes with “Black” and White and the label list under each heading. Alternatively, you can email us at hello@nadaaraha.co.za and we can gladly assist.
- All custom labels must be listed or checked off in the boxes where applicable.
- Where we find obvious errors and typos we will correct however it is still your responsibility to ensure all your labels are spelt correctly before purchasing.
- No, unfortunately, due to the high volume of orders we complete daily we are unable to correct any orders. Please ensure orders are completely correct, if you are unsure please feel free to contact us at hello@nadaaraha.co.za.
- No, unfortunately, due to the high volume of orders we complete daily we are unable to change any orders.
SHIPPING INFORMATION
- Shipping times vary according to the customer’s location but will generally be 2-3 days. Outlaying areas might take slightly longer but will be indicated to you on check out.
- No, We currently only ship within South Africa.
- Shipping costs are between R80 – R150 depending on item orders. All labels only orders will have a flat rate fee of R80.00
- Once your order has been collected by the courier company you will receive an email notification with its progress and movements up until the delivery of your package. Tracking numbers will be active within 24 hours.
RETURNS AND EXCHANGES
- As all labels are made to order or custom made specifically for you we do not accept any changes and returns.
PAYMENTS METHODS
- All payments are processed through Payfast Secure Payment Gateway which allows for payment with a debit to credit card and ass well as instant EFTs. You can also request an invoice and pay via Eft.